Return & Exchange

RETURN
We want you to be satisfied with your purchases. If that’s not the case, simply request a return through our Return Portal!
The product must be returned in the same condition it was sent with original packaging. Vamp creases and bottom wear on shoes will not be accepted. We reserve the right to refuse returns and exchanges that do not meet these criteria. We will gladly accept merchandise that meets the eligibility. So, just follow below instructions for an easy return. 😊

For reasons of safety and hygiene, underwear, socks, face mask, Stockings, gloves and hats are not eligible for refund or exchange.

 

To Return an item in your order, simply create a Return Merchandise Authorization (RMA) through Return Portal below, and you will be emailed with a return label from us. Once you create a RMA, you must ship your package back within 1-5 business days.

You must apply for a return within 14 days of the delivery date. If your package exceeds our 14 days limit policy, we will have to return package back to you.

  

RETURN PROCESS

  • Return request must be submitted 14 days from the order delivery date
  • Visit our Return Portal for domestic returns & follow the steps
    •

      • Once approved, you will receive an email with the label within 1 business day
      • Simply attach the label and drop off your package at USPS location/dropbox
      • Refund with label fee deduction will be processed within 1 to 3 days of receipt of your package, and you will be notified via email once the refund has been issued

     

     

    RETURN LABEL FEE


      Sokim Mode merchandise is sourced and selected to our overseas warehouse, and then shipped to the US location. With the logistic cost having significantly increased impacted by the inflation, we cannot avoid deducting shipping fee (on both trips) on all returns. However, if you choose to get store credit, only one way of shipping fee will be deducted. Please contact sokim@sokimmode.com for more detail.
      Otherwise, all returns will be deducted accordingly from your refund as per the table below.

      1 item $20
      2~3 items $30
      4 or more items $40
      Over 3 lbs. and over $50

       *On most apparel purchases

      If you wish to change colors/size of the clothing merchandise, please contact sokim@sokimmode.com for assistant. 

      ** All return packages should be in transit within 7 days from the return label is received. If failed to ship within 7 days, the return package will be processed as only store credit with 10% deduction of shipping/handling fee.  No refund of original form of payment can be given if the return package arrives after 7 days. 

       

      TO BE ELIGIBLE FOR A RETURN

        • Unused
        • In the original package
        • In the same condition that you received it
      *ALL Pre-oder items are final sales
      *Final sales / warehouse sale/  marked down items are not returnable
      *If returned product is damaged or is not in sellable condition, 40-50% of original price will be deducted from the refund.

      *Purchases made with a combined discount of 15%-30% are eligible for exchange or store credit within 14 days of order received.
      *Purchases made with a combined discount of greater than 30% are final sale (includes markdown items and promo code usage).


        

      RETURN WARNING

      While Sokim NY does not have a specific return limit, we may take notice of shoppers who return nearly every order. If you make frequent returns or have a high rate of returned items, you may receive a warning from us reminding you of the store's return policies and our ability to limit or ban your account at our discretion. If the activity continues, Sokim Mode reserves the right to limit or block returns on your account. 

      By understanding and adhering to Sokim Mode's return policy, shoppers can help to ensure a positive experience for both themselves and the merchants they do business with.

      To avoid being flagged as a frequent return customer, we encourage you to review our return policy.

       
        

       

      RETURN ADDRESS:
      SOKIM MODE
      328 Changebridge Rd
      Pine Brook, NJ 07058

       

      EXCHANGE
      SO KIM does not offer an exchange policy. If you wish to exchange, we suggest following the return policy and start a new order.
        
       

       

       
      REFUNDS
      TIMING FOR A REFUND
        • When we receive your package, we will process the refund within 7 business days and email you this transaction has taken place
        • There is often some processing time before a refund is posted, hence if you haven't received a refund yet, first check your bank account again
        REFUND FOR MY ORDER
          • Most refunds on returns are in the form of original payment
          • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item
          • We will also notify you of the approval or rejection of your refund
          • Shipping is not refundable
          METHODS OF REFUND
            • Credit card: Refund your purchase amount to that same card
            • Reward Point: Credit equivalent points to your account
            • Shipping is not refundable

             

            ORDER CANCELLATION

            You cannot cancel any items that are already at the “ Shipped by the Brand ” status. If your order has already shipped and cannot be modified, you may follow our return policy.
            Refused packages are subject to a re-stocking fee of $15 which will be deducted from the refunded amount.

            Final sale / Made-to-order items cannot be cancelled without reference to shipping status.
            We reserves the right to cancel orders anytime without reference to shipping status.